Complaints Policy

Last updated: July 2026

Georgio's Ltd is committed to providing a high standard of service. If something has gone wrong we want to know so we can put it right and learn from it.

1. How to make a complaint

You can contact us using any of the following:

• Email: info@georgios.co.uk
• Phone: 01702 555 555
• Post: Georgio's Ltd, Eastwood, Leigh-on-Sea, Essex

Please include your name, address, contact details, a description of the issue and, where possible, any relevant quote or job reference.

2. What happens next

• We will acknowledge your complaint promptly, usually within 3 business days.
• We will investigate and aim to give you a final response within 8 weeks.
• If we cannot resolve it within 8 weeks we will explain why and let you know what to do next.

3. Complaints about finance

Georgio's Ltd (FCA firm reference number 988143) is an Introducer Appointed Representative of TradeHelp Ltd (FCA FRN 697812) for credit broking introductions only. If your complaint is about the finance product, the credit broking service or the lender, please contact TradeHelp directly:

• TradeHelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
• Email: complaints@tradehelp.co.uk
• Phone: 01978 666 887

4. Financial Ombudsman Service

If you are not satisfied with the final response to a finance-related complaint, or if 8 weeks have passed since you first complained, you may be able to refer the matter, free of charge, to the Financial Ombudsman Service within 6 months of our final response:

• Website: financial-ombudsman.org.uk
• Phone: 0800 023 4567
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR